Refund Policy
Last updated: October 23, 2026
Our refund policy for E-commerce Blueprint by Presence is simple. It depends on one thing: whether access to the Blueprint has been granted to you.
Before access is granted
You may request a refund at any time before you receive access to the Blueprint. For customers who purchase before the launch on November 20, 2026, this means any time before your access details are sent to you.
After access is granted
Once access to the Blueprint has been granted, the purchase is non-refundable. Because the Blueprint is a digital product, its content can be viewed as soon as access is provided and cannot be returned.
Access, not purchase date
This policy is based on whether access has been granted, not on the date you purchased. A purchase made weeks before launch remains eligible for a refund request until access is granted; a purchase made after launch is no longer eligible once access has been granted.
How to request a refund
Send your request to hello@haveapresence.com from the email address used at checkout, and include your name and purchase details. Refunds are not automatic; each request is reviewed and you will receive a reply by email. Approved refunds are returned to the original payment method through Stripe.
Your legal rights
This policy does not affect any rights you may have under the consumer protection laws that apply to you.
Questions
For any refund-related question, contact hello@haveapresence.com.